FAQs

How can I contact Shaolix?

You can contact us anytime at shaolix9@gmail.com. Our support team will be happy to assist you with any questions regarding orders, shipping, or products.

Do you ship worldwide?

Yes, we currently ship worldwide.

Where do you ship from?

Our products are shipped from our international supplier warehouses.

Can I change or cancel my order?

We aim to process orders quickly, so any cancellation or change requests must be made within 12 hours of placing your order. After this period, orders may already be processing for shipment.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, as well as PayPal and other secure payment methods available at checkout.

When will my order be processed?

Orders are typically processed within 1–3 business days. Processing times may be slightly longer during holidays, sales, or periods of high demand.

How long will shipping take?

Shipping times may vary depending on your location. Most orders arrive within 7–21 business days.

How can I track my order?

Once your order has shipped, you will receive a tracking number by email that can be used to track your package.

What if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue and we’ll work to resolve it as quickly as possible.

What if I don’t receive my order?

If your order does not arrive within 30 days after shipment, please contact us and we’ll help investigate the issue or provide a solution.

Will I have to pay customs fees or import taxes?

Depending on your country, customs fees or import taxes may apply. These charges are determined by your local customs office and are the responsibility of the customer.