Refund policy

Return & Refund Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You’ll also need proof of purchase or your order confirmation.

To start a return, please contact us at shaolix9@gmail.com.

Please note that all returns must first be requested and approved before being sent back. Once your return is approved, we will provide return instructions and the appropriate return address.

Items sent back without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or if you received the wrong item so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods

  • Personalized or custom-made products

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Final sale items

If you have questions about your item’s eligibility for return, please contact us before placing your order.

Exchanges

The fastest way to receive a replacement item is to return the original item once approved and place a new order separately.

European Union 14-Day Cooling Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must still be unused, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, refunds will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at shaolix9@gmail.com.